When our clients crash, they create a “dump” file. Dump files contain information that can be used by us, the developers, to determine the cause of the crash.
“Crashes” are typically characterized by the game closing completely and suddenly and/or displaying a message box from your Windows OS indicating that an exception occurred.
If you encounter a Sys_Error or Com_Error (the names are from the Quake III engine), the game will usually display the error message and then close. In most cases, this will not generate a minidump because it’s considered a soft crash where the game doesn’t fully crash; instead, it panics and then closes as “gracefully” as possible.
Dump files, also called minidumps or more accurately crash dumps, can be found in your game folder within a subdirectory named minidumps.
What you should do next is compress the entire minidumps folder using WinRAR or 7-Zip, and upload it to the support channels on Discord.
Q: What if your game folder does not have the minidumps folder, but you suspect a crash occurred?
A: The crash dumps might be located under C:\Users\<USER NAME>\AppData\Local\CrashDumps instead. Upload any crash dumps related to our clients that you find there as well.