How to fix stuck downloads

Launcher Support
1

Fixing Stuck Downloads

If your downloads are getting stuck, follow these steps:

  1. Locate your game directory (where the AlterWare Launcher is installed).
  2. Open alterware-launcher.json in a text editor (e.g., Notepad).
  3. Find the "cdn_url" key and set its value to: "https://cdn.getserve.rs".
    • If the key doesn’t exist, add it manually. Don’t forget to add a comma , at the end of the previous line!

"cdn_url": "https://cdn.getserve.rs"

This should resolve the issue.

example image with the content { "update_only": false, "skip_self_update": false, "download_bonus_content": true, "ask_bonus_content": false, "force_update": false, "args": "-stdout", "engine": "iw4", "use_https": true, "skip_redist": false, "prerelease": false, "cdn_url": "https://cdn.getserve.rs", "offline": false, "skip_connectivity_check": false }
example image with the content { "update_only": false, "skip_self_update": false, "download_bonus_content": true, "ask_bonus_content": false, "force_update": false, "args": "-stdout", "engine": "iw4", "use_https": true, "skip_redist": false, "prerelease": false, "cdn_url": "https://cdn.getserve.rs", "offline": false, "skip_connectivity_check": false }364×245 22.5 KB