How to fix stuck downloads

Deprecation of this Guide

This guide is no longer applicable and has been rendered obsolete due to changes in the IW4x client’s infrastructure. The issue addressed in this guide was exclusively caused by the large download packages previously hosted in the IW4x release.

Key Points:

  • IW4x has since separated from AlterWare and now utilizes its own CDN, which is not cached by Cloudflare. As a result, this issue no longer occurs.
  • Other clients managed by AlterWare are unaffected. This problem was unique to IW4x’s prior distribution method.
  • The CDN from GetServers cannot be used to resolve this issue. If you encounter errors, do not rely on outdated fixes, instead, seek direct support on the AlterWare Discord for assistance.

Do not reference this guide for troubleshooting, as the circumstances that necessitated it no longer exist. Any further confusion or misinformation regarding this matter should be clarified with AlterWare’s support team.


Fixing Stuck Downloads

If your downloads are getting stuck, follow these steps:

  1. Locate your game directory (where the AlterWare Launcher is installed).
  2. Open alterware-launcher.json in a text editor (e.g., Notepad).
  3. Find the "cdn_url" key and set its value to: "https://cdn.getserve.rs".
    • If the key doesn’t exist, add it manually. Don’t forget to add a comma at the end of the previous line!

"cdn_url": "https://cdn.getserve.rs"

This should resolve the issue.